Messaging Terms & Conditions

Last updated: October 30, 2026

These terms outline how we use text messages for reminders, results, and notifications.

These Text Messaging Terms and Conditions govern your participation in the “MiraDx Text Programs,” which are text messaging programs conducted by MiraDx and/or its subsidiaries, affiliates, and service providers (collectively referred to as “MiraDx,” “we,” “us,” or “our”).

HIPAA Notice: Text messages from the MiraDx Text Programs are sent to the mobile number provided to us with the prescriber order and may include limited protected health information. You acknowledge that text messages are unencrypted and may be intercepted or received by unintended third parties, and/or stored or archived by service providers and system operators.

By opting into any MiraDx Text Program, you agree to these Terms and Conditions.

Overview of Text Messaging Program

By opting into the MiraDx Text Program, you will receive non-marketing text messages related to your test order. Message types may include:

• Order status notifications
• Sample Collection reminders
• Results ready notifications
• Insurance, billing, and financial assistance-related forms and notifications

Opt-Out

Enrollment in any text messaging program is not a condition of your test order. Message frequency varies, and message and data rates may apply. You may opt-out at any time by replying STOP to the number used to communicate with you. After you reply STOP, we may send a final text message to confirm that you have unsubscribed. After this, you will no longer receive text messages from that number.

Data Privacy and Security

Text messages from the MiraDx Text Programs are sent to the mobile number provided to us with the prescriber order and may include limited protected health information. You acknowledge that text messages are unencrypted and may be intercepted or received by unintended third parties, and/or stored or archived by service providers and system operators.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you change your mobile number, contact us at (866) 445-6719. For more information, refer to our Privacy Policy.

Service Availability & Liability

MiraDx does not guarantee text messaging availability at all times and is not responsible for:

• Message delivery failures or delays.
• Inaccurate or incomplete message content.
• Any damages resulting from reliance on messages.

We support major and minor carriers, and carriers are not liable for delayed or undelivered messages.

Changes to the Text Messaging Programs

MiraDx may modify or discontinue its text messaging programs at any time without prior notice. We may also revise these Terms and Conditions, and continued participation in the program constitutes acceptance of the changes.